Refund policy

Damaged Items: I take great care in packaging each piece to ensure it arrives safely. However, if your item arrives damaged during transit, please contact me at hannahwilsonart@gmail.com with photos of the damage and packaging within 48 hours of delivery.

While I cannot guarantee replacements for items damaged in shipping, I will work with you to find the best possible solution on a case-by-case basis.

Lost or Stolen Packages: Unfortunately, once a package is marked as delivered by the carrier, I cannot be held responsible if it goes missing or is stolen. To help protect your delivery, consider these options:

• Install a porch lock box for secure package storage
• Have packages delivered to your workplace
• Rent a short-term PO Box at UPS, USPS, or similar services (available month-to-month or in 3-month
  increments)
• Check if your credit card offers coverage for stolen packages

If you believe your package was stolen, I recommend checking with neighbors first and leaving a note for your mail carrier—they can confirm the delivery location. Many packages turn up after a few days or weeks.

Returns & Exchanges: Due to the nature of original artwork and custom prints, all sales are final. I do not accept returns or exchanges. If you have any questions about a piece before purchasing, please don’t hesitate to reach out—I’m happy to provide additional photos or information to help you make your decision.

Questions? If you have any questions about shipping or your order status, please contact me. I typically respond within 1-2 business days.

Thank you for supporting small business and handmade art!